The IWG platform delivers some very important benefits: A seamless customer experience across the global network of IWG centres, giving the ability to quickly roll out system innovation & improvements Enables centres to fully access and utilise the IWG back-office systems and software Provides a high-quality, consistent and secure technical infrastructure and telephony platform to all of our customers A key selling point for customers to choose IWG and clearly sets us apart from many competitors Drives valuable, high-margin additional services revenue, which is critical to a centre's P&L Fully integrated into billing system to minimise revenue “leakage” (lost revenue due to non-charged services) 24/7 technical support from dedicated IWG teams To be a successful part of the IWG network and to be able to offer all of these benefits, it is critical that all centres meet our minimum technical brand standards. These brand standards cover the core technical requirements for each centre. Centres may add additional elements if desired, however all centres must adhere to the core, mandatory brand standards. Additional elements must also not conflict with the core, mandatory brand standards and will be subject to an approval process. IWG has negotiated global agreements with vendors for the mandatory brand standard technology requirements, ensuring that Franchise Partners receive competitive pricing and support from our global vendors. The total expected cost to provide the full IWG IT service should be <3% of the total fit-out cost of your centre. See below an IWG Technology Bill of Materials Calculator, to be able to approximate assess the New Centre Opening Technology costs and the FAQS regarding our technology equipment standards.